We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all of our clients and out of consideration for therapists’ time, we have adopted the following policies:
- We require a credit card or gift certificate to hold your appointment time
- 24-Hour Advance Notice is Required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give 24 hours advance notice you will be charged the full amount of your appointment. This amount must be paid prior to your next scheduled appointment. If you have credit on your account (pre-paid sessions, gift certificates, etc), the full amount of your session will be removed from your account.
- We have an ongoing waitlist and we will try to fill your space. If we can fill your appointment slot we will not charge you. We have so much success with this system so the sooner the better for us to know that you cant come.
- No Shows will be charged 100%
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that opening. This goes directly to the therapist who unfortunately cannot make up for that lost income and related expense. Our therapists travel to work and pay for parking and childcare, etc., and when an appointment cancels that is income that cannot be replaced. We hope you understand and respect this policy.
Confirmations sent from Ohana
Ohana will send out confirmations 24 hours prior to your session by both email and text. This is a courtesy reminder, it is your responsibility to remember your appointment. If you “opt out” of emails and reminders you will not get this confirmation.
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